Frequently Asked Questions (FAQs)

Orders & Payments

How do I place an order?

Simply browse our store, select your desired items, and proceed to checkout. Follow the steps to complete your purchase securely.

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

Can I cancel or change my order?

Orders can only be modified or canceled within a short time after being placed. Please contact us as soon as possible if you need assistance.

Shipping & Delivery

How long does shipping take?

Orders are processed within 1–3 business days, and delivery typically takes 5–8 business days.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use it on our Track Your Order page.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery.

Do I have to pay for return shipping?

No, return shipping is completely free.

Are there any restocking fees?

No, we do not charge any restocking fees.

Do you offer refunds?

Yes, once your return is received and inspected, we will process your refund to your original payment method within 5–10 business days.

Products

Are your products true to size?

We recommend checking the size guide on each product page to ensure the best fit.

Will the product look exactly like the pictures?

We strive to display our products as accurately as possible. However, slight variations in color may occur due to screen settings.

Support

How can I contact you?

You can reach us using the details below:

Orvane
📧 deryatelli98@gmail.com
📞 +1 209 994 7360

We typically respond within 24 hours on business days.

I still have a question. What should I do?

If your question isn’t answered here, feel free to contact us anytime—we’re happy to help.